Amfani da Hanyoyin Sadarwar Zamani don CRM

abokin ciniki kiri crm

A cewar Dr. Ivan Misner, mahaifin bni, Mafi kyawun aikace-aikacen CRM shine wanda zakuyi amfani dashi. Wannan babbar hanya ce ta faɗi cewa duk kyawawan shirye-shiryen CRM da fasali a cikin duniya ba zasu kawo banbanci ba idan software ɗinku suna da rikitarwa ko kuma ba mai daɗin amfani bane. A dalilin wannan, Na san mutane da yawa waɗanda ke samun nasara ta hanyar amfani da maƙunsar rubutu na Excel. Yana aiki a gare su saboda yana da sauƙi kuma yana da ma'ana.

Koyaya, menene game da amfani da hanyoyin sadarwar jama'a don CRM? Tabbas, kafofin watsa labarun duk buzz ne yanzunnan kuma wani lokacin ana amfani dashi sosai azaman matsakaici na talla amma yaya game da amfani dashi da tsari da kuma bin alaƙar abokin cinikinku ta amfani da waɗannan hanyoyin sadarwar? Na gabatar da wasu hanyoyi anan da zaku iya amfani da manyan hanyoyin sadarwar guda uku (Facebook, LinkedIn, Twitter) don CRM.

  1. LinkedIn yana da fasali da ake kira Profile Oganeza. Wannan kayan aikin yana baka damar rarrabe lambobinka zuwa manyan fayiloli, ƙara bayanin kula da ƙarin bayanin lamba, har ma bincika bayanan nassoshi don nemo mutanen da suke aiki tare da takamaiman lamba. Mai tsara bayanan martaba wani ɓangare ne na asusun kasuwanci na LinkedIn, wanda ke biyan $ 24.95 kowace wata. Tare da Profile Oganeza, zaku iya rarraba lambobin ku zuwa abokan ciniki, masu yiwuwa, waɗanda ake zargi, da dai sauransu, kuma kuyi magana dasu ta hanyar LinkedIn tare da bin manyan abubuwan sabuntawa a cikin masanan su.
  2. Facebook bayar da kyakkyawar hanya mai sauƙi ta rarraba lambobin sadarwar ku. Kawai ƙirƙirar jerin aboki kuma sanya abokan cinikin ku a cikin wannan jerin. Hakanan zaku iya saita zaɓuɓɓukan sirri don wannan jerin, ku ma. Kuna iya ƙirƙirar jerin don masana'antu daban-daban, ko raba su zuwa cikin masu yiwuwa da abokan ciniki. Abu mai kyau game da Facebook shine yana baka tagar taga cikin rayuwar abokan huldarka, wanda zai baka damar fara tattaunawa cikin sauki. Hakanan yana sauƙaƙa raba bayanai masu mahimmanci tare da abokan ku kuma yana sanya muku ganuwa.
  3. Twitter kwanan nan ya kara da a jerin fasali hakan yana ba ka damar ƙirƙirar jerin marasa iyaka waɗanda za ka rarraba mutane (da kamfanoni) waɗanda kake bi. Wannan babbar dama ce don ƙirƙirar jerin abokan cinikinku sannan kuma zuwa kowane lokaci bin diddigin abin da suke aikawa don ku iya yin tsokaci, sake yin tweet gare su, kuma ku san abubuwan da ke faruwa a rayuwarsu da kamfanoni. Arancin bayanai ana wucewa ta hanyar Twitter, amma yana ba da kyakkyawar hangen nesa na ainihi cikin abubuwan sirri da na ƙwararru. Tabbas dole ne kwastomomin ku suyi amfani da Twitter domin wannan ya zama mai amfani 🙂

Shin hanyoyin sadarwar zamantakewa zasu iya maye gurbin daidaitaccen software na CRM? Wataƙila a wasu yanayi, amma galibi zan iya ganin yadda suke haɓaka mahimman bayananku. Cibiyoyin sadarwar jama'a suna ba mu ingantaccen, bayanan adana abubuwa waɗanda ke sabuntawa a ainihin lokacin tare da bayanan da zasu iya zama masu ƙima ga manajojin lissafi da ƙwararrun masu tallace-tallace. Me zai hana ku yi amfani da wannan kuma kuyi amfani da hanyoyin sadarwar jama'a don kasancewa da alaƙa da abokan cinikin ku da samar da ingantaccen sabis?

2 Comments

  1. 1

    “Mafi kyawun aikace-aikacen CRM shine za ku yi amfani da shi? magana ce mai kyau kuma ina tsammanin hakan yana haifar da batun sosai. Zan kara wannan maganar a littafina. Anan ga wani yanki daga littafina da yake magana game da yadda nake amfani da Microsoft Outlook a matsayin na "Cibiyar Kula da Inbox da Dashboard" kamar akwatin imel na inbox, da sauransu shine "Real CRM". Ina amfani da, haɗa kai da haɓakawa don Tallace-tallace amma ainihin aikin da nake aiki shine Microsoft Outlook. Excarin bayanan zai nuna maka sandunan kayan aiki da abubuwan da nake amfani dasu don aiwatar da abin da ke sama.

    http://www.grigsbyconsulting.com/Excerpt2fromSBOP4SFDCnMSO.aspx

    Godiya ga babban matsayi da ambato!

  2. 2

    Kai, Mika'ilu! Babban abin nema… Ina mamakin idan LinkedIn ba zai iya zama mai kashe Talla ba! Babban matsayi!

Me kuke tunani?

Wannan shafin yana amfani da Akismet don rage spam. Koyi yadda aka sarrafa bayanan bayaninka.