Binciken Omnichannel

Martech Zone labarai tagged omnichannel bincike:

  • Nazari & GwajiClarabridge: Basirar Aiki daga Kowane Abokin Hulɗa

    Clarabridge: Basirar Aiki daga Kowane Abokin Hulɗa

    Yayin da tsammanin mabukaci na sabis na abokin ciniki ke ƙaruwa, dole ne kamfanoni su ɗauki mataki don tabbatar da ƙwarewar abokin ciniki ta kasance daidai. 90% na Amurkawa suna la'akari da sabis na abokin ciniki lokacin yanke shawarar ko yin kasuwanci tare da kamfani. American Express Zai iya zama da wahala a iya isar da wannan manufar saboda yawan adadin da ake samu na iya zama mai ƙarfi, yana haifar da Ƙwararrun Abokin Ciniki (CX) zuwa…

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