SDL: Raba Hadin Saƙo tare da Abokan Cinikinku na Duniya

Farashin CXC

A yau, yan kasuwa waɗanda ke neman hanya mafi sauri da wayo don gudanar da ƙwarewar abokan cinikin su suna karkatar da kawunansu zuwa gajimare. Wannan yana ba da damar duk bayanan kwastomomi su gudana tare da cikin tsarin talla ba tare da matsala ba. Hakanan yana nufin cewa bayanan abokin ciniki koyaushe suna sabuntawa kuma ana ƙirƙirar bayanan bayanan abokin ciniki ta atomatik a cikin ainihin lokacin, yana ba da cikakken haɗin ra'ayi game da hulɗar abokin ciniki a ƙetaren kamfanin kasuwanci.

SDL, masu kirkirar Gwanin Experiwarewar Abokin Ciniki (CXC), Bari muyi la'akari da yadda wannan yake aiki:

A cikin bidiyon da ke sama, kun koya cewa SDL CXC yana ba da sumul, ƙwarewar bayanai a kowane yanki na abokin tafiya - a cikin tashoshi, na'urori da yare. A kan wani dandamali na SaaS, CXC yana ba da kayan haɗin gwaninta na farko na masana'antu (CX) wanda ya haɗa da zamantakewar jama'a, abubuwan yanar gizo, kamfen, kasuwancin e-commerce, analytics da kayan aikin sarrafa takardu. Hakanan CXC yana haɗawa tare da SDL Language Cloud don alamomin su haɓaka damar su don yin hulɗa tare da abokan ciniki a cikin yarensu da al'adunsu.

SDL Abokin Kwarewar Kwarewa Cloud (CXC) dandamali ne na fasaha wanda ke ba kamfanoni damar isar da sumul, abubuwan da suka shafi bayanai ga kwastomomi a kowane yanki na siyan siye - a cikin duk tashoshi, na'urori da yare. 72 daga cikin manyan nau'ikan 100 na duniya suna amfani da fasahar SDL don samar da ƙwarewar abokan ciniki.

Tsarin dandamali na SDL guda ɗaya yana bawa yan kasuwa cikakken ra'ayi game da hulɗar abokan cinikin su. Daga wuri guda alama zata iya ganin tasirin dabarun ta kuma yin daidaitattun daidaito a cikin duk ma'amalar abokan ciniki, ko ɗaukar hanyar da ta fi dacewa idan ana buƙata.

Anan akwai misali na CXC mai amfani:

sdl-abokin ciniki-kwarewa-girgije

SDL CXC yayi alƙawarin hanya mafi sauri da sauƙi ga masu kasuwa don hulɗa tare da kwastomomin su kuma ƙarfafa su:

  • Yi hankali da tattaunawar mabukaci ta hanyar tattara bayanan kwastomomi a kowane wurin taɓawa don sanar da talla da shawarar samfu da kyau
  • Isar da kamfen na dijital mai hankali ta hanyar ba da bashi analytics da niyya hulɗar kamfen ga abokan cinikin yau
  • Experiencesarfin abubuwan da suka dace da ƙarfi ta hanyar nazarin bayanan martaba da halaye a cikin ainihin lokacin don ƙirƙirar isar da mahallin dangane da na'urar, lokacin rana, wuri, yare, tarihin abokin ciniki da ƙari

- Abokin SDL, Schneider Electric, kwararre a harkar kula da makamashi ya gano cewa tsari guda daya da kuma tsarin girgije sun sa cimma burin su na samar da hadadden abokin ciniki mara saukin sauki. Kamfanin ya banbanta a cikin kasashe sama da 100 da kuma sassan kasuwanci da yawa. Sun fuskanci babban kalubale na gama gari, alamun kasuwancin: Ta yaya kamfani tare da rarraba, samfura daban-daban da kewayon mafita, ke aiki a duk faɗin duniya, isar da wani abu mai dacewa, daidaito da sauri ga duk abokan ciniki da yanayin ƙasa da suke hidimtawa?

Don saduwa da wannan buƙata, sun nemi mafita ta hanyar yanar gizo wanda zai daidaita dabarun tallan su na dijital, daidaita shi tare da ƙwarewar abokin ciniki na dijital kuma ya ba da damar madaidaiciyar dama don daidaitawa ga bukatun kwastomomi na cikin gida. SDL ta bayar da wannan kawai.

Muna da sha'awar ci gaba da haɓaka ƙwarewar yanar gizonmu game da abokan cinikinmu da haɗuwa da sauye-sauyen bukatun su. Mun yi imanin cewa SDL an sanya shi da kyau don taimaka mana haɓaka shafin yanar gizonmu zuwa ƙwarewar keɓaɓɓiyar ƙwarewa, don amsa takamaiman bukatun kowane abokin ciniki. Lokacin da muke sadar da wannan matakin na dacewa ga abokan cinikinmu a kan layi, suna samun amsoshi cikin sauri ga buƙatun su, amincin su yana ƙaruwa kuma duk tsarin halittar mu yayi nasara. Shawn ya ƙone, Babban Mataimakin Shugaban Yanar gizo & Tallace-tallace na Dijital a Schneider Electric

Ara koyo game da yadda Schneider Electric yana amfani da SDL CXC, latsa nan. Learnara koyo game da SDL Kwarewar Abokin Ciniki na Cloud.

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