Menene Tsarin Tallace-tallacen Net (NPS)?

nps net mai tallata ci

A makon da ya gabata, na yi tafiya zuwa Florida (Ina yin haka kowane kwata ko makamancin haka) kuma a karo na farko na saurari littafi a kan Audible a kan hanyar sauka. Na zabi Babbar Tambaya 2.0: Ta yaya Kamfanoni Masu Talla na Neti Suna Cirewa a cikin Duniyar Abokin Ciniki bayan tattaunawa tare da wasu ƙwararrun masanan kasuwanci akan layi.

The Tsarin Talla na Net Promoter ya samo asali ne daga wata tambaya mai sauƙi… the tambaya ta ƙarshe:

A sikeli na 0 zuwa 10, yaya wataƙila ka tura aboki?

Littafin ya ci gaba da bayanin yadda tsarin karɓar buɗe ido ya kasance a ɗaukacin masana'antu, sau da yawa ana canza shi sama da sikelin 0 zuwa 10, tambayar a wasu lokuta ta bambanta, kuma tambayoyin da ke biye ana inganta su kuma suna kan lokaci don samar da ƙididdigar ƙididdigar ƙididdiga mai wakiltar lafiyar. na kamfanin ku. Ka tuna cewa ba takamaiman takamaiman abin da ake buƙata ba ne don hango yadda kamfanin ku yake aiki, dole ne a bincika shi akan duk ƙimar masu fafatawa a cikin masana'antar ku. Ba lallai bane ku sami 9 yayin da sauran masana'antar ku suke turawa 3s! Wasu masana'antu kawai suna jawo hankalin abokan ciniki.

NPS tana zama hanyar gama gari wacce ake auna amincin abokin ciniki da tasirin talla, tallace-tallace, sabis na abokin ciniki har ma da lafiyar kuɗi na kamfani. Ba kamar yawancin ma'aunin aiki na gajeren lokaci na kamfani ba, NPS yana ba da la'akari da yadda mai yiwuwa abokan cinikinku su kasance tare da ku har ma suna ba ku shawara. Tunda riƙe kwastomomi yana da mahimmanci ga fa'ida kuma maganar baka itace ɗayan mafi kyawun hanyoyi don samun kwastomomi, NPS tana tabbatar da kanta a matsayin kyakkyawan tsari don tsinkayar lafiyar kamfani na dogon lokaci. Lokacin da dukkanin sassan da dabarun suka daidaita don inganta amincin abokin cinikin ku, baku da haɗarin samun sila na gasa a cikin ƙungiyar waɗanda ke iya samar da adadi mai yawa - amma ba ku ba da babbar kwarewar abokin ciniki ba.

A tushen sa, NPS = Adadin Masu Tallatawa - Adadin Masu Yaudara. Don haka, idan 10% na kwastomomin ku suka inganta kamfanin ku kuma 8% suna cutar da alamarku ta hanyar bakin magana, kuna da NPS na 2.

Tsarin Sakamakon Tallace-tallacen Net yana rarraba abokan cinikin ku cikin masu tallatawa, masu ƙyama da wuce gona da iri. Kowane kamfani ya kamata ya so ya rage masu ɓata shi kamar yadda yake ɗaukar kimanin masu tallata 5 don yaƙar kowane mai zagi… wanda yake ɗan aiki ne! Kuma kowane kasuwanci zai fi kyau idan ya guji wuce gona da iri kuma ya jawo abokan cinikin da suka dace - masu tallatawa. Baya ga amincin abokin ciniki, NPS kuma tana kan hanyarta ta yin bincike mai gamsarwa na ma'aikata. Kamar yadda zaku yi fatan samun kwastomomi don inganta kasuwancinku, ku ma kuna son ma'aikatan da ke inganta shi ma!

A goyon baya a Ambasada ya hada wannan hoton a shafin Net Promoter Score cewa ya taƙaita shi:

fahimtar-yanar-gizo-mai talla-ci

PS: Yayinda littafin yayi kyau, IMO Ina tsammanin za'a iya rage batun daga sama da awanni 7 zuwa kawai ma'aurata, kodayake. Wannan haɗin haɗin haɗin kaina ne idan kuna son siyan littafin.

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