Dalilin da yasa Kamfanin Ku yakamata ya kasance yana Aiwatar da Tattaunawa kai tsaye

Dalilin da yasa Kamfanin ku ke Bukatar Tattaunawa Kai Tsaye

Mun tattauna fa'idodi da yawa na haɗawa live chat a shafin yanar gizonku a ɗayan namu tallan tallace-tallace. Tabbatar kunna sauti! Tattaunawar kai tsaye tana da ban sha'awa saboda ƙididdigar tana ba da shaidar cewa ba kawai zai iya taimakawa don rufe ƙarin kasuwancin ba, yana iya inganta ƙimar abokin ciniki a cikin aikin.

Abokan ciniki suna son taimako amma, a ganina, ba sa son yin magana da mutane da gaske. Kira, yawo da bishiyoyin waya, jira a riƙe, sannan yin bayanin wata magana akan waya na iya zama abin takaici. A lokacin da wakilin abokin ciniki ya amsa, abokin ciniki ya riga ya fusata. Tattaunawar kai tsaye tana ba da saurin ƙuduri da martani mai sauri - samar da kyakkyawan ƙwarewar abokin ciniki.

Tattaunawar kai tsaye yana ƙara zama mai mahimmanci da fa'ida azaman dandamalin haɗin abokan ciniki. A zahiri, a cikin binciken da Forrester, 44% na masu amsa sun ce samun mutum mai rai ya amsa tambayoyin su yayin da suke tsakiyar sayan kan layi shine ɗayan mahimman abubuwan da gidan yanar gizo zai iya bayarwa.

Benefitsarin fa'idodin kamfanonin da suka haɗa kai tsaye ta tattaunawa sun haɗa da:

  • Salesara tallace-tallace - Kashi 51% na kwastomomi sunfi sayayya. 29% na masu amfani suna iya yin siye tare da zaɓi na tattaunawa ta kai tsaye koda kuwa basa amfani dashi.
  • Conversionara tuba - Rescue Spa ya ƙara yawan jujjuyawar su da 30% tare da tattaunawa ta kai tsaye.
  • Entionara riƙewa - Kashi 48% na kwastomomi zasu iya komawa shafin yanar gizon.
  • Brandara yawan suna - 41% na masu siye da siyayya ta yanar gizo sun aminta da alamar lokacin da suka ga tattaunawa ta kai tsaye.
  • Experienceara kwarewar abokin ciniki - 21% na abokan ciniki suna da'awar cewa hira yana taimaka musu siyayya yayin aiki. 51% na abokan ciniki sun fi son shi don ba da damar sauƙin aiki yayin jira.

Masu Ba da Samfuran Kayan Taɗi Kai Tsaye

Wasu kamfanoni a masana'antar sune Rariya, Gano, DannaDesk, Comm100, TaimakoOnClick, iBaitawa, Kayak, Live Hira Inc, Live2Chat, Taimako Kai Tsaye Yanzu!, LivePerson, My LiveChat, Olark, SightMax, KawanK, TouchCommerce, Mai amfani, Velaro, Yanar GizoAlive, WandaWaya da - mahaliccin wannan bayanan - Zopim (tare da Zendesk).

Anan ga ingantaccen cikakken bayani game da Gidan Yanar Gizo, Dalilai 101 Wadanda Kuke Bukatar Rungumar Tattaunawa Kai Tsaye:

Me yasa Kamfanoni ke Bukatar Tattaunawa Kai Tsaye

2 Comments

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    Kyakkyawan labarin da aka rubuta game da Live chat don haɓaka Juyawa da Matsayin gamsar da abokin ciniki. Ina amfani da kayan aikin tattaunawa ta kai tsaye a cikin gidan yanar gizan na yawan jujjuyawar na karu da kashi 70% kuma mafi mahimmanci amsar tambayar abokin ciniki akan lokaci gamsar da abokin ciniki ya karu.

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