Matakan Leger: Muryar Abokin Ciniki (VoC) Rahoto mai Aiki

gerididdigar ma'auni na leger

Matakan Layi yana ba da dandamali don taimaka wa kamfanin ku a cikin kyakkyawar fahimtar yadda kwastoman ku ke ƙwarewa ya kori gamsuwa, aminci da riba a duk kamfanin ku.

Tsarin Muryar Abokin Ciniki (VoC) yana ba ku kayan aikin da ake buƙata don karɓar ra'ayoyin abokan ciniki tare da waɗannan fasaloli masu zuwa:

  • Abokin ciniki Feedback - Gayyatar ra'ayoyin kwastomomi da tattara shi ta wayar hannu, yanar gizo, SMS, da kuma waya.
  • Rahoton da Bincike - Isar da sako ga mutanen da suka dace, a lokacin da ya dace a tsarin da zasu iya aiwatarwa. Fahimtar bayanan abokin ciniki yana taimaka muku fifiko ayyuka da haɓaka ayyukan aiki da ƙasan layi.
  • Maido da Abokin Ciniki - Sake dawo da abokan cinikin da basu gamsu da ainihin lokacin ba, jawo faɗakarwa. Sarrafa da warware matsalolinsu, bi diddigin shari'unsu, sa'annan ku maida su jakadun jakadu na sha'awa.
  • Tallafin Zamani - Juya ra'ayi mai kyau cikin tallata kafofin sada zumunta ta hanyar karfafa shawarwarin alamomi. Inganta kafofin watsa labarun ku ROI, ƙara ingantaccen magana-da-baki, ƙirƙirar sababbin damar tallan zamantakewar ku, da haɓaka kuɗaɗen shiga.
  • Rubutun Rubutu - Bayyana ƙarin ƙwarewa game da gogewar abokan cinikin ku da tunanin su ta hanyar nazarin maganganun su na buɗewa cikin sauri da sauƙi ta hanyar Tsarin Harshe na Naturalabi'a.
  • Ayyukan ƙarshen-ƙarshe - Leger Metrics yana aiki tare da kai don tsarawa, daidaitawa, turawa, da kuma sarrafa nasarar ra'ayoyin muryar Abokin Ciniki (VoC). Yi zurfi tare da ci gaba analytics da kuma ayyukan bincike na kasuwanci.

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