Medallia: Gudanar da Kwarewa Don Ganowa, Gano, Hasashen, da kuma Batutuwan Da suka Inganta a cikin Abubuwan Abokan Cinikin ku

Medallia XM

Abokan ciniki da ma'aikata suna samar da miliyoyin sakonni masu mahimmanci ga kasuwancinku: yadda suke ji, abin da suke so, me yasa wannan samfurin ba haka ba, inda suke kashe kuɗi, menene zai iya zama mafi kyau… Ko me zai sa su farin ciki, kashe ƙari, kuma ka zama mafi aminci.

Waɗannan alamun suna kwarara zuwa cikin ƙungiyar ku a cikin Live Time. Madalliya kama duk waɗannan siginar kuma yana da ma'anar su. Don haka zaku iya fahimtar kowane gogewa tare da kowace tafiya. Lantarki ta wucin gadi ta Medallia tana nazarin duk waɗannan siginonin don gano alamu, gano haɗari, da hango hangen nesa. Don haka zaku iya gyara matsaloli kafin su faru kuma ku rubanya damar da kuke da ita don yin abubuwan ban mamaki.

Menene Gudanar da Kwarewa?

Gudanar da gogewa ƙoƙari ne na ƙungiyoyi don aunawa da haɓaka ƙwarewar da suke bayarwa ga abokan ciniki har ma da masu ruwa da tsaki kamar masu siyarwa, masu kaya, ma'aikata, da masu hannun jari.

Abubuwan Gano girgije na Medallia

Offeringwarewar Cloudwarewar Cloud ta Medallia tana ɗaukar sama da sigina biliyan 4.5 a shekara, yana yin lissafin tiriliyan 8 kowace rana don sama da masu amfani miliyan a wata. Ana iya ɗaukar siginar erwarewar Abokin Ciniki daga duk waɗannan matsakaita da tashoshi masu zuwa:

  • Tattaunawa - SMS, saƙon
  • jawabin - Muryar ma'amala
  • digital - Yanar gizo, a cikin aikace-aikace
  • Duk wani wuri - Na'ura, IoT
  • Social - Sauraron zamantakewa da sake dubawa akan layi
  • safiyo - Ra'ayin kai tsaye
  • Rayuwa - Bidiyo da kungiyoyin mayar da hankali

Mahimmanci ga sadaukarwar Medallia shine Medallia Athena, wanda ke iko da dandamalin Gudanar da Kwarewar su tare da fasaha ta wucin gadi don gano alamu, hango buƙatu, hango hangen nesa, da mai da hankali ga inganta ƙwarewar yanke shawara.

Gudanar da Kwarewar Medallia

Fasali na Medallia Alchemy Sun hada da:

Medallia Alchemy tana gabatar da aikace-aikacen gudanarwa na gogewa mai ƙwarewa don gano fahimta da ɗaukar matakai

  • Gina shi don Gudanar da Kwarewa - Aikace-aikacen Medallia suna amfani da abubuwanda muke amfani dasu na Medallia Alchemy UI da kuma kayayyaki, wanda aka gina shi don Gudanar da Kwarewa, don samar da daidaitaccen kwarewar kwarewa a duk faɗin yanar gizo da wayar hannu.
  • Ingantaccen Experiencewarewar Masu Amfani - Medallia Alchemy tana jagorantar shigar mai amfani ta hanyar wadatattun ƙwarewa waɗanda suka haɗa da hotunan gani, wanda ya dace da matsayi daban-daban da nau'ikan mai amfani.
  • Gidauniyar Fasaha ta Zamani - Sauƙaƙe da hanzari ɗauki sabbin abubuwan sabbin abubuwa na Medallia ga masu amfani da ku, wanda ya yiwu ta hanyar tsarin Medallia Alchemy mai sassauƙan tsari.

Matsayin Kungiya na Medallia

Medallia ba shiri yana daidaita shirin ƙwarewar ku don daidaita tsarin tsarin ku gaba ɗaya kuma kai tsaye. Menene ma'anar wannan? Dama data. Dama mutum. Kai tsaye.

Matsayin Gudanar da Kwarewar Kwarewa

  • Modirar Matsakaicin Matsakaici - Samun samfurin kowane tsari mai rikitarwa kuma a bi hanyar da ta dace ga ma'aikacin da ya dace a lokacin da ya dace don su iya daukar matakin da ya dace.
  • Izinin Bayanai Masu Sauƙi - Girmama izinin data-hatsi da sarrafawa a kowane mataki a cikin matsayi don tabbatar da dacewa da halattaccen bayani kawai ga kowane mai amfani dangane da matsayi da nauyi.
  • Aiki tare na Lokaci - Haɗa tare da tsarin rikodin da yawa (CRM, ERP, HCM) don daidaita aiki tare da canje-canje a cikin tsarin tsari da alaƙa a cikin lokaci-lokaci.

Fa'idodin Gudanar da Experiwarewar Medallia sun haɗa da:

  • Rubutun Rubutu - Fahimci dalilin da yasa a bayan maki: tona asirin jigogi, jin dadi, da mahimmancin direbobi masu gamsarwa a duk bayanan da ba a tsara su ba-daga bayanan binciken zuwa rajistar taɗi da imel-kuma juya kowace kalma cikin fahimta mai aiki.
  • Shawarwarin Ayyuka - Samu shawarwarin aiwatarwa bisa zurfin ilmantarwa da kuma gano abubuwan aiki kai tsaye waɗanda ke haifar da tasiri.
  • Buga k'wallaye - Gano kwastomomin da ke cikin haɗari kuma ka fahimci direbobin da ke bayan halayensu tare da tsarin tsinkayen hanyar sadarwa ta hanyar yanar gizo.

Medallia Suna Amsa

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