Groove: Tikitin Taimako na forungiyoyin Tallafi

helpdesk

Idan kun kasance ƙungiyar tallace-tallace mai shigowa, ƙungiyar tallafi na abokin ciniki, ko ma wata hukuma da kuka gane da sauri yadda tsammanin da buƙatun abokin ciniki zasu iya ɓacewa a cikin tasirin imel ɗin da kowane mutum ya karɓa ta kan layi. Dole ne ya zama akwai mafi kyawun hanyar tarawa, sanyawa, da kuma bin duk buƙatun buɗaɗɗe ga kamfanin ku. Wancan ne inda kayan aikin tebur ke aiki kuma yana taimakawa don tabbatar da ƙungiyar ku ta mai da hankali kan karɓa da sabis na abokin ciniki.

Siffofin Sigar tikitin Taimako na Groove na kan layi

  • Tikiti don sungiyoyi - Sanya tikiti ga takamaiman mambobin kungiyar ko kungiyoyi. Notesara bayanan sirri waɗanda ku da ƙungiyar ku kawai za ku iya gani. Yi tambayoyi, ba da shawarwari, ko yin bitar saƙonni daga sabbin membobin ƙungiyar kafin a aika su. Duba daidai abin da ke faruwa a cikin Groove a ainihin lokacin. Za ku san lokacin da aka sanya tikiti, kammala, sake buɗewa, ko kimantawa.
  • Cikakken bayanin abokin ciniki - Babu sauran farautar tsofaffin tikiti don ganin abin da abokin ciniki ke magana akai. Iso ga kowane tarihin mai tallatawa tare da dannawa guda.
  • Ayyukan Kayan aiki - Adana amsoshi ga tambayoyin gama gari, sa'annan saka su tare da danna kowane sako. Irƙiri alamun al'ada don tsara tikiti ko yi musu alama don tuntuɓar gaba ta amfani da duk tsarin da ya fi dacewa da ku. Yi amfani da dokoki don sarrafa kansa yadda ake sarrafa tikiti. Misali, sanya tikiti ga memba na tawaga dangane da wanda suka fito, ko sakon tuta wanda ya hada da kalmar gaggawa.
  • Emel - Tsarin tikitin matsala na Groove yana kama da jin daidai kamar imel ga abokan cinikin ku. Abokan cinikin ku ba za su taɓa shiga cikin wani tsarin shiga ba ko yin la'akari da lambar tikiti don samun taimako.
  • Social Media - Duba ka kuma amsa ga Tweets da sakonnin bango na Facebook wadanda suka ambaci sunan ka, kuma a sauƙaƙe juya saƙonnin zamantakewa zuwa tikiti na tallafi.
  • Waƙa da goyan bayan waya - Yi cikakken bayanan tattaunawa na tattaunawar waya da za a iya adana su azaman tikiti, don haka za su bayyana a tarihin abokin cinikin ku kuma kuna iya ambaton su a kowane lokaci.
  • Gwajin Gamsarwa - Bari kwastomomin ka su kimanta amsoshin ka su baka ra'ayi.
  • Knowledge Base - Taimaka wa kwastomominka na kan layi su taimaki kansu da tushen ilimi.

Haɗaɗɗen Tikitin Haɗaɗɗen Tikiti

  • Widget - Widget din widget din tallafi yana tabbatar da cewa kwastomomi koyaushe sun san yadda ake saduwa, kuma ana iya kirkirar shi don jin kamar wani bangare ne na rukunin gidan ka.
  • API - Yi amfani da namu API don cire bayanan abokin ciniki daga CMS na ciki, aikace-aikacen cajin kuɗi, ko kowane software na ɓangare na 3, kuma ganshi a cikin bayanan abokin cinikin ku kusa da kowane tikiti.
  • Live Chat - SnapEngage mai daukar matakai biyu ko Olark kai tsaye hadewar hira don kiyaye tattaunawar ku a cikin Groove da tallafawa abokan cinikin ku a cikin lokaci na ainihi.
  • CRM - Haɗa Groove zuwa Highrise, Batchbook, Nimble, Zoho ko Capsule kuma ku sami sauƙin samun cikakken bayanin kwastomomi daga CRM ɗinku, wanda za'a iya gani kusa da kowane tikiti. Idan hakan bai isa ba, suna samar da haɗin kai tare da Zapier.
  • Emel - MailChimp, Monitor Campaign, da Cikakkun abubuwan hadewa.
  • slack - hadewa kai tsaye zuwa dandalin sadarwar kungiyar ku.

Aman shine tsarin biyan-ku-tafi inda zaku iya karawa da cire kwastomomi daga asusunku, biyan $ 15 ga kowane mai amfani a kowane wata.

Fara Gwajin Kyauta na kwanaki 30

daya comment

  1. 1

Me kuke tunani?

Wannan shafin yana amfani da Akismet don rage spam. Koyi yadda aka sarrafa bayanan bayaninka.