Menene Dabarar ku don Maido da Abokin Ciniki?

maida

lambobin yanar gizoA cikin rubuce-rubuce da yawa Na yi magana game da su "Samu, ci gaba da girma" dabarun da kamfanoni zasu bunkasa kasuwancin su, amma wani bangare banyi tsammanin na taba rubutawa ba shine dawowa abokan ciniki. Tunda ina cikin masana'antar software, da kyar na ga kwastomomi sun dawo don haka ba mu haɗa da dabara don ƙoƙarin cin nasarar abokin ciniki ba. Wannan ba ya ce bai kamata a yi shi ba, ko da yake.

Ina wurin taron WebTrends Engage kuma Shugaba Alex Yoder ya tattauna dabarun kuma ya sami sauƙi azaman dabarun na huɗu. Sanarwar WebTrends don samun haɗin gwiwa tare da Radian6 yana nuna ƙaƙƙarfan dabarun murmurewa - ba kawai ikon sauraron abin da masu amfani ke faɗi ba, amma aiki ne mai aiki don sanya ayyuka da fifiko tushen kafofin watsa labarun (ta hanyar tasiri).

Muna rayuwa ne a cikin farashi mai rahusa, duniya mai girma kuma kamfanoni suna da wahalar sarrafa mana yawan kwastomomin da suke yaɗuwa a tsakanin matsakaitan matsakaita. Waɗannan tsarukan sune hanyoyin da suka dace don sadarwa tare da kwastomomin ka, kula da martabarka da kuma samun damar.

A takaice dai, idan aka hada, dandamali sun baiwa kamfani damar kawai lura da mutuncinsa na ainihin lokaci, amma kuma zai amsa nan take ga tattaunawar. Wannan nasara ce ga masu amfani da kamfanoni… masu amfani zasu iya amfani da hanyar sadarwar su da alaƙar su don sa kamfanoni su saurare su, ba kawai ɓoyewa ba a bayan lamba 1-800 tare da faɗakarwa mara iyaka don ɓatar da abokin cinikin da ya fusata.

Don gwada hanyar, Ni tweeted game da WebTrends yayin gabatarwa da kuma WebTrends nasu Jascha Kaykas-Wolff kawai sun same ni a cikin masu sauraro yayin Babban Taron kuma ya nuna min ambaton akan Twitter akan iPhone dinsa. Kayan sanyi! WebTrends kuma sun sanar da Open Exchange - dandamali na buɗe bayanan su wanda ke ba abokan ciniki damar samun bayanai kyauta ta hanyar API. Kamar yadda suke sanya shi, “Bayananka ne, bai kamata a caje ka ba!” (Amin!). Sun kuma ƙaddamar da hanyar haɓaka su.

Wasu na iya damuwa kamar yawan bayanan da kamfanoni ke tarawa game da kwastomomin su. Alex ya ambaci ɗayan kamfanonin da ya saya daga kuma suna da abubuwan data sama da 2,000 game da shi. Ban damu da yawan kamfanonin da suka sani game da ni ba .. Na fi damuwa da ko suna amfani da wannan bayanin ne don su kula da ni da kyau!

Kuna da hanyar dawo da abokan cinikin da suka bari? Da alama wani wanda ya rigaya ya san samfurinka, kamfaninka, da sauransu na iya zama babban abokin ciniki don cin nasara… kuma har yanzu yana iya zama ƙasa da tsada don samun sabon abokin ciniki gaba ɗaya. Idan kamfani ne na kamfani, kuna so ku kalli zanga-zangar Radian6 kuma ku zurfafa kallon ku analytics hadewa don tantancewa idan yana biyan bukatunku.

2 Comments

  1. 1

    Sannu Douglas,

    Ina fata na kasance a taron, don haka godiya ga taƙaitaccen mahimmin bayani da kuma rubutu game da sanarwar haɗin gwiwa ta WebTrends / Radian6.

    Ina son ra'ayinku a kai kamar yadda yake ba wa kamfanoni babbar dama don haɓaka sabis na abokin ciniki kuma mafi kyau ku saurari abokan cinikin su, “ba kawai ɓoye bayan lamba 1-800 ba” kamar yadda kuka ce.

    Kamfanoni suna da damar da za su zama na sirri, masu amsawa, da haɓaka daidaiton dangantaka tare da abokan ciniki a cikin sababbin sababbin hanyoyi ta hanyar sauraron layi da amsawa.

    bisimillah,
    Marcel
    Radiyya6

  2. 2

    Douglas,

    Godiya sosai don kasancewa tare da mu a Haɗin kai. Kodayake kunyi tweeting yana da sauri, banyi tsammanin post ɗinku yana wakiltar komai ba.

    Na shafe yawancin aikina a cikin software / kasuwanci kuma zan iya cewa dabarun dawo da abokin ciniki yana da mahimmanci ga nasarar dogon lokaci. Ba tare da samfurorin da kuka siyar ba, alamar gaske ta babban alama shine yadda suke bi da abokan ciniki lokacin da wani abu ya ɓaci. Gaskiya ne a gare mu a cikin software ma.

    A cikin sakon da kuka ambata cewa na same ku kuma na nuna muku tweet a kan iphone. Ya yi kara sosai, don haka ban sami labarin dukan labarin ba. Abin da na nuna maku faɗakarwa ce ta ainihi wacce aka aiko mani ta hanyar Webtrends Ma'aunin Zamani wanda aka ba da ta Radian6. Muna amfani da kayan aiki akan ƙungiyar na yau kuma muna son shi; ƙungiyar Radian6 tana da kyau don aiki tare.

    Kawai na sami damar zuwa ne in gaishe shi maimakon yin shi ta hanyar dijital :)

    Jascha
    Webtrends

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