Abubuwan Abokin Cinikin da Ba a Yi Nasara Ba Yana lalata Kasuwancin Ku

abokin ciniki kwarewa SDL binciken

SDL ta gudanar da bincike don bincika inda guda ɗaya ko mafi shahararrun maki na kwarewar abokin ciniki (CX) rashin nasara da nasara faruwa tare da abokan ciniki da tasirin tasirin kasuwancin.

Wataƙila sakamako mafi ban tsoro na wannan binciken shine cewa SDL ya gano cewa yawancin masu amfani waɗanda suka wahala daga ƙwarewar ƙwarewar abokin ciniki yana ƙoƙari ya ɓata kamfanin duk wata dama da zasu samu ta hanyar magana da baki kuma hakan ya hada da kafofin sada zumunta da sauran tashoshin wallafawa na yanar gizo.

Yikes… a cikin duniyar da aka haɗe, ƙarancin kwarewar abokin ciniki yana tasiri ga ƙoƙarin tallan ku. Labarai marasa kyau suna tafiya cikin sauri kuma waɗannan abubuwan da suka faru na iya mamaye duk wata kyakkyawar dabarar da kake amfani da su akan layi.

Abubuwan da aka samo a cikin bayanan sun hada da

  • Mummunan gazawar CX galibi suna buƙatar ƙasa da lokacin awa kuma suna cin kuɗi ƙasa da abincin rana don yin zirga-zirga.
  • Ko yana da garantin ko a'a, huɗu daga cikin biyar suna zargin mutane saboda gazawar CX.
  • 21% na manyan gazawar CX suna faruwa kafin abokin ciniki ma ya siya.
  • 27% na matasa masu shekaru aru-aru ba za su yi ƙoƙarin magance gazawar ba, idan aka kwatanta da 13% na masu tasowa na jarirai.
  • Fiye da 40% na masu amfani ' mafi munin abubuwan CX sun faru a masana'antun dijital (watau sadarwa, kayan lantarki da kuma siyarwar kan layi).

Don haka wannan abin ban mamaki ne. Watau, da yawa CX kasawa ana iya gano kamfanoni masu matukar kawo cikas kafin su kai ga abokin ciniki, ana iya gyara su da ƙarancin ƙoƙari, yawancin kwastomomi za su watsar da kamfanin kwata-kwata - kuma fasaha galibi ita ce cibiyar ƙarancin kwarewar abokin ciniki.

Experiwarewar Abokin Ciniki na CX

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