Yadda Ecommerce CRM ke Fa'idodin B2B da Kasuwancin B2C

Wani gagarumin canji a cikin halayen abokin ciniki ya shafi masana'antu da yawa a cikin 'yan shekarun nan, amma sashin ecommerce ya kasance mafi wahala. Abokan ciniki masu fasaha na dijital sun himmatu zuwa ga keɓance hanya, ƙwarewar sayayya mara taɓawa, da hulɗar tashoshi da yawa. Waɗannan abubuwan suna tura masu siyar da kan layi don ɗaukar ƙarin tsarin don taimaka musu wajen sarrafa alaƙar abokan ciniki da tabbatar da keɓancewar gogewa yayin fuskantar gasa mai tsanani. A cikin yanayin sabbin abokan ciniki, ya zama dole