Acquire.io: Tsarin Hadin gwiwar Abokin Ciniki
Abokan ciniki sune tushen rayuwar kowane kasuwanci. Amma duk da haka ƙananan kamfanoni ne kawai za su iya ci gaba da ci gaba da buƙatun su, suna barin kamfanoni a shirye su saka hannun jari a cikin ƙwarewar abokin ciniki da haɓaka rabon kasuwancin su tare da babbar dama.
Ba abin mamaki ba ne, CX gudanarwa ya fito a matsayin babban fifiko ga shugabannin kasuwanci waɗanda ke zuba jarin haɓaka albarkatu don cimma shi. Koyaya, cimma keɓancewar keɓancewa da ƙwarewar tashar tashar da abokan cinikin zamani ke buƙata ba zai yuwu ba ba tare da ingantaccen fasaha ba.
Kamfanoni masu ƙarfi da haɗin gwiwar abokin ciniki na omnichannel suna jin daɗin 10% YOY haɓaka, haɓaka 10% a matsakaicin ƙimar tsari, da haɓaka 25% a cikin ƙimar kusa.
Adobe
Bayan tsammanin matakin sabis iri ɗaya a duk wuraren taɓawa da yawa, zaɓin abokan ciniki don sabis kuma suna canzawa:
67% sun gwammace aikin kai fiye da yin magana da wakilan kamfani. Gabaɗaya, gudu da saukakawa sun kasance ginshiƙan ginshiƙan ingantaccen sabis na abokin ciniki. Kamfanonin da suka fahimci wannan suna ba da fifikon fasahohin da ke haɓaka waɗannan fa'idodin fiye da ɗaukar fasaha kawai don kasancewa mai yanke hukunci.
PwC
Acquire.io Bayanin Hadin gwiwar Abokin Ciniki
Samu yana ba da dandamali mai sarrafa kansa na sabis na abokin ciniki na biyan kuɗi wanda ke ba da damar walƙiya-sauri, inganci, da sadarwar abokin ciniki na ainihi, yana haifar da ma'aikata masu farin ciki da gamsuwa abokan ciniki. Bayan haɗe-haɗe-haɗe-haɗe-haɗe-haɗe, software ɗin tana ba da tushen gaskiya guda ɗaya ga duk hulɗar abokin ciniki ta yadda zaku iya amsa tambayoyin dashboard ɗaya ba tare da rasa hanya ba.
Dandalin sarrafa kansa na sabis na abokin ciniki shine manufa-gini don fitar da sadarwa a duk tsawon rayuwar abokin ciniki da ba da damar ƙwarewar omnichannel ba tare da wani hadaddun ba. IT kayayyakin more rayuwa ko hayar babban rundunar ma'aikatan sabis na abokin ciniki.
The Samu dandamali shine ainihin dandamali na haɗin gwiwar abokin ciniki gaba ɗaya tare da damar kamar kiran bidiyo, taɗi kai tsaye, kira da SMS, imel, kiran VoIP, bincika haɗin gwiwa da raba allo, da kuma chatbots. Wannan ba duka ba – dandamali ya zo tare da haɗaɗɗiyar nazari don aunawa da bincika bayanan abokin cinikin ku don zurfin fahimta, ƙarin keɓantawa, da haɓaka bayanan martabar abokin ciniki ta atomatik. Hakanan akwai aikin tushen ilimi don tsara albarkatun da abokin ciniki ke fuskantar ku cikin sauƙi mai sauƙin isa ga bayanan sabis na kai don taimakawa abokan ciniki warware tambayoyinsu, ƙara rage farashin sabis na abokin ciniki da haɓaka haɗin gwiwa.
Dandalin yana tabbatar da daidaituwar mai binciken giciye kuma yana ba da haɗin kai 50+. Samu ana iya amfani dashi tare da albarkatun IT ɗinku na yanzu, kamar tallace-tallacenku, tallafi, zamantakewa, nazari, da SSO kayan aiki, don ma'amala maras kyau da kuma haɗe-haɗen kallon bayanai.
Sayi Sigogin
Sami kayan aikin ƙungiyoyin kasuwanci tare da duk kayan aikin dijital da suke buƙata don haɓaka ƙwarewar abokin ciniki na musamman ta hanyar daidaita tattaunawar abokin ciniki don tallace-tallace, tallafi, da hawan jirgi. Yana ba da wakilan tallafin abokin ciniki tare da daidaitawa, ba zazzagewa, da kayan aikin mu'amala don jagorantar abokan ciniki akan yanar gizo da in-app a cikin ainihin lokaci.
Ƙungiyar ku tana samun sauƙi mai sauƙi mai sauƙin amfani wanda ke ba su cikakkiyar ra'ayi na wanda ke ziyartar, tsawon lokacin da mai amfani ya jira, da sauran cikakkun bayanai game da masu amfani da aka zana daga haɗe-haɗen software da tarihin bincike. Dandalin kuma yana adana cikakken tarihin taɗi kuma yana gudanar da rahotanni ta atomatik tare da taƙaitaccen bayani bayan taɗi don ba da jagoranci da masu kulawa da cikakken iko akan tattaunawar abokin ciniki. Wasu daga cikin abubuwan da aka fi so na dandalin haɗin gwiwar abokin ciniki na Acquire sun haɗa da:
1. Tattaunawa kai tsaye
An san taɗi kai tsaye don haɓaka haɗin gwiwar abokin ciniki ta hanyar tabbatar da goyan bayan lokaci na gaske. Wannan yana ƙara amincewa da abokin ciniki da aminci, yana haifar da komawa tallace-tallace.
Samu live chat za a iya amfani da shi ba tare da matsala ba a cikin na'urori da yawa, masu bincike, da tashoshin dijital don tabbatar da buƙatar buƙata ga abokan ciniki a cikin lokutan aiki.
2. Chatbot
Na zamani, abokan ciniki masu haɗin kai suna buƙatar kulawar 24/7, wanda za'a iya sa ya yiwu ta hanyar tura a chatbot a kan iyakokin dijital ku. Dandalin Acquire yana ba ku damar ƙirƙirar tambarin tambarin ku ba tare da coding ba. Zaɓi naku bot ta manufa da gina hanyoyin aiki na al'ada don amsa tambayoyin maimaitawa ta atomatik, 24/7, ba tare da ɗaukar nauyin ma'aikatan tallafi ba.
3. Yin bincike tare
Ko nunin samfurin immersive ne ko magance matsaloli masu rikitarwa, dandali na Acquire yana ba ku damar dubawa da yin hulɗa tare da masu binciken abokan cinikin ku ta amfani da alamun gani tare da fasahar haɗin gwiwa. Mafi kyawun sashi game da fasalin haɗin gwiwar Acquire shine cewa ba ya buƙatar plug-in ko zazzagewa akan kowane ƙarshen kuma ana iya ƙaddamar da shi nan take a cikin dannawa, yin tsari cikin sauri, mara wahala, kuma mafi daɗi.
4. Ilimin Fasahar Ilimi
Dandalin yana da ginanniyar software na tushen ilimi don tattarawa da tsara albarkatun cibiyar taimakon abokin ciniki zuwa jagorar faɗaɗa kai tsaye da sauƙi. Bayan gina albarkatun taimakon kai, Acquire yana shigar da wannan bayanin a cikin tattaunawar ku ta kai tsaye, yana ɗaukar buƙatu, da kuma ba da shawarar labarai ta atomatik don ba da damar taimako ta atomatik ga al'amura masu rikitarwa ba tare da buƙatar wakilai masu rai ba.
5. Shafin Inbox
Yana da sauƙi a shanye tare da tashoshi na sadarwa da yawa da rasa hanyar hulɗar abokan ciniki. Koyaya, dandali na sa hannu na abokin ciniki ya warware wannan ƙalubalen ta hanyar samar da wakilan ku tare da akwatin saƙo guda ɗaya wanda ke haɗa tallafin imel ɗin ku tare da sauran tashoshi na goyan bayan ku don ƙirƙirar fare ɗaya na kallon gilashi don duk hulɗar abokin ciniki. Sakamakon ya kasance ƙasa da hargitsi da ruɗani - wakilan ku na iya duba duk haɗin gwiwar abokin ciniki, gami da imel, a cikin tsarin lokaci ɗaya na kowane abokin ciniki da amsa imel daga dashboard iri ɗaya kamar taɗi kai tsaye, kafofin watsa labarun, VOIP, SMS, da ƙari.
6. Hirar Bidiyo
Gaskiya ne cewa yawancin abokan ciniki sun fi son mu'amalar ɗan adam, musamman ma lokacin da suke fuskantar matsaloli masu rikitarwa ko ma'amalar kuɗi. Nemi dandamalin sa hannu na abokin ciniki ya haɗa da ingantaccen yanayin hira na bidiyo wanda zai baka damar haɗa kai da abokan cinikinka fuska-da-fuska ta dandalin sadarwar da suka fi so a cikin dannawa ɗaya kawai daga dashboard ɗin Acquire.
Mafi kyawun sashi game da fasalin taɗi na bidiyo shine cewa baya buƙatar shigarwa kuma yana ba da damar tallafin bidiyo ta hanya ɗaya da ta biyu da rikodin bidiyo. Wayar hannu SDK yana nufin zaku iya tsara kwarewar bidiyo ta wayar hannu tare da ilimin coding sifili.
Labarin Nasarar Abokin Ciniki da Aka Enarfafa Ta Sayi Dandalin Tallafin Abokin Ciniki A yayin Bala'in
The Rukunin Dufresne, Mai sayar da kayan gida na Premier Kanada, aiwatar da Sayi hira ta bidiyo don rage farashin gyaran kayan daki da inganta haɗin gwiwar abokin ciniki akan layi. Ta hanyar ba da damar bidiyo na Acquire, ƙungiyar ta juya ziyarar gida ta farko zuwa duban bidiyo wanda ya rage adadin ziyarar gida da rabi kuma ya inganta saurin sabis sosai. Abin takaici, yayin da kamfanin ke jin daɗin nasarar sa, cutar ta barke a cikin 2020, yana haifar da sabon ƙalubale ta fuskar nisantar da jama'a da kusan baƙi a cikin kantin sayar da kayan siyar.
Maganin ya kasance a cikin lokacin eureka wanda ya jagoranci ƙungiyar don tura tattaunawar bidiyo don tallace-tallace ta amfani da dandamali na Acquire da aka saba. Ƙara taɗi kai tsaye da bot 24/7 yana ƙara haɓaka keɓancewar tallan tallace-tallace da tallafi mai ƙima, yana haifar da haɓaka da tallace-tallace. Ta hanyar gabatar da tafiye-tafiyen bidiyo don kayan daki da aiwatar da fasahar haɗin gwiwa don yin kwafin ƙwarewar kantin sayar da kayayyaki, mai siyar da kaya zai iya ƙaddamar da ƙirar cikin kantin sayar da kan layi ba tare da ƙarin saka hannun jari ko horo ba.
Kuna iya karanta karatun shari'ar ko gyara demo don ganin yadda Acquire zai iya canza kasuwancin ku ta hanyar sarrafa ayyukan abokin cinikin ku tare da dandalin toshe-da-wasa.
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